Shipping policy
Thank you for shopping with VANESSAALLENTRADINGCOLTD. We strive to process, package, and ship all customer orders in a standardized manner to ensure every parcel is well-protected during transit and delivered safely and completely within the estimated logistics cycle.
1. Order Processing Time
All valid and confirmed orders will be processed, inspected, and packaged within 1–5 business days after successful payment verification. Weekends and official U.S. public holidays do not count as working days and will pause order processing progress.
During peak shopping seasons or periods of surging order volume, routine processing timelines may be moderately extended. We will proactively notify all customers via email if any notable shipping delays occur, keeping everyone updated on real-time order status.
2. Shipping Rates and Delivery Estimates
Shipping fees for all orders are calculated based on parcel size, weight, shipping zone and logistics service standards. The final shipping cost will be accurately calculated and clearly displayed on the checkout page before order confirmation.
Our standard shipping service features an estimated delivery time of 15 business days for all orders. All delivery durations are reference values only. Actual arrival time may vary due to carrier schedule adjustments, customs clearance progress, adverse weather conditions, regional logistical limitations and other unforeseen external factors.
3. Shipment Confirmation and Order Tracking
Once your order is dispatched from our warehouse and picked up by the logistics carrier, you will receive an official shipment confirmation email containing your unique tracking number and logistics inquiry channel.
Please note that tracking data will not be updated instantly after dispatch. In most cases, complete and available tracking details will be synchronized to the system within 24 to 48 hours after the parcel is scanned by the carrier.
4. Incorrect Address Disclaimer
Customers are solely responsible for submitting accurate, detailed and complete shipping address information, including valid zip code and active contact information, at the time of checkout. Please verify all recipient information carefully before completing payment.
VANESSAALLENTRADINGCOLTD shall not be held accountable for misdelivery, failed delivery or returned parcels caused by incorrect, incomplete or invalid customer-provided addresses. Any secondary reshipping fees incurred by address errors will be borne exclusively by the customer.
5. Lost or Damaged Packages
If your parcel is confirmed lost during logistics transportation, please submit a support request and contact our customer service team within 3 calendar days following the expected delivery date. We will fully coordinate with the logistics provider to investigate the issue and provide a proper resolution as soon as possible.
If your order arrives with damaged packaging or defective contents due to transit impact or compression, please reach out to our support team within 24 hours of delivery. You are required to provide clear photos of the outer packaging and damaged goods for verification. Our team will assess the situation professionally and resolve the issue efficiently.
6. Product Care and Usage Notice
Every product sold in our store comes with official usage and maintenance guidelines. Customers are required to use, operate and maintain products in accordance with the attached standard instructions to preserve product performance and service life.
VANESSAALLENTRADINGCOLTD assumes no liability for product failure, structural damage or functional abnormality resulting from unauthorized disassembly, improper operation, artificial damage, or any misuse that violates official product specifications.
7. International Shipping and Customs Notice
For all international cross-border shipments, destination countries or regions may levy import duties, customs taxes, clearance fees and other related charges in accordance with local trade regulations and policies.
All customs-related expenses are the sole responsibility of the recipient customer. These fees are not included in the product price or shipping charges collected by our store. We will provide standard customs declaration documents to assist clearance, but we are not responsible for parcel detention, delays or returns caused by customs inspections, policy changes or unpaid customs fees.
8. Contact Information
If you have any questions, concerns or inquiries regarding our shipping policy, order logistics status or delivery-related issues, please contact our official customer service team through the information below:
Trade Name: VANESSAALLENTRADINGCOLTD
Phone Number: +1 406-652-4381
Email: contact@cozyfetch.shop
Physical Address: 6902 E 114th Ter, Kansas City, MO 64134, United States